What You’ll Do:

• Provide operational oversight for all training activities, ensuring a smooth, uninterrupted delivery of the training programme.
• Manage and support Global Learning Academy Operations Delivery Coordinators, ensuring effective resource prioritisation and duty of care.
• Support tactical delivery of the Global Learning Academy Operational Training Plan, adapting as necessary and maintaining open feedback loops with planning teams.
• Resolve operational issues to ensure excellence in training delivery, escalating as needed.
• Act as a subject matter expert in learning areas, ensuring compliance with regulatory standards (CAA/EASA).
• Coordinate and cascade critical information, including managing contingency plans during disruptions.
• Proactively identify risks, suggest mitigation strategies, and drive continuous improvement initiatives.
• Be a role model for Global Learning Academy brand behaviours, fostering a positive and engaging culture.

What You’ll Bring to British Airways:

• A proactive, flexible, and agile approach to problem-solving in dynamic situations.
• Outstanding collaboration and communication skills, with the ability to engage and inspire across teams.
• A passion for delivering excellence, ensuring a memorable and impactful customer experience.

Your Experience:

• Strong background in operations management, with a focus on training and learning delivery.
• Proficiency in stakeholder management and the ability to foster productive partnerships.
• Experience in learning design, development, and innovation, with a solid understanding of regulatory compliance (GDPR, CAA/EASA).
• Proven ability to manage change, leveraging data-driven insights for decision-making.
• Demonstrated leadership capabilities, mentoring, and coaching to inspire colleagues.